What services and IT systems are needed to support a project?
13-January-2025
23 – DELIVERY AND BEYOND
The last big hurdle of a project is how to hand over the project output successfully. This needs to be considered from the outset, not near the end. Good planning and preparation through the production phaser is the best guarantee of a smooth transition of the output into daily use.
Many project suppliers take responsibility for the maintenance, repair and ultimately disposal of the output well beyond delivery. The tram system in Blackpool, UK was upgraded and equipped with new trams in 2012. Suppliers trained its personnel to maintain the system once it was delivered. The video titles show the interior of the new depot.
Every project can yield a trove of knowledge. This can improve project performance. Additionally, it can help it avoid costly and embarrassing failures.
It is all about delivery
23.1 – Getting to delivery
Learn how to prepare for successful delivery right from the start of the project. Recognise the need to get end-users ready in good time to use the output.
You will learn:
- What is the delivery phase of a project.
- What delivery means in a project.
- What is the project manager’s top priority in a project.
- Why it can be difficult to end a project.
- How to secure customer satisfaction in a project.
- How to speed up project delivery.
- How to build confidence in the output from a project.
- Why clear instructions are important in a project.
Handover is a project within a project
23.2 – Transition and closure
Learn how to plan a smooth transition of the output from development and testing into everyday service.
Find out what steps are needed to close the project down properly. See how a post-project review can lead to more project work.
You will learn:
- What is transition in a project.
- How to prepare for delivery of the output.
- How to manage the project transition.
- Why to celebrate the end of a project.
- How project governance ends a project.
- How to release people from the end of the project.
- How the project manager should make their mark.
- What is the progression phase of the project.
- How to close the project down.
- How to support the output after the project is finished.
- Why it is important to maintain the output.
- How to conduct a post project review.
How to capture what will make the next project be even better
23.3 – Knowledge management
Lessons from the project can be taken all the way through the endeavour. Learn how to capture knowledge before people disappear and how to hold and manage that knowledge to assist future projects.
You will learn:
- Why progression is so important in a project.
- What is Knowledge Management in a project.
- What is project knowledge.
- What are the sources of project knowledge.
- What are the applications of project knowledge.
- Where project knowledge should be kept.
- How to use project knowledge.
A last look at what we have learned not to do
23.4 – Avoiding project failure
The emphasis has been on achieving project success. Review the main causes of project failure and reflect on how the tools and techniques of this course should keep you away from failure.
You will learn:
- What are the main ways to avoid project failure.
- Whether there is such a thing as an utter project failure.
- What is a glorious project failure.